• What is Cash on Delivery (COD)?
  COD allows customers to pay in cash (or select digital wallets) only when their order is delivered, instead of prepaying online.
• How does COD work?
  Place an order and choose COD at checkout. After delivery, pay the courier full order value before receiving your package.
• Can I open the package before paying?
  No. Payment must be completed before the courier hands over the order and before opening the package.
• Is COD available on all products and locations?
  COD is only available in select locations and for eligible products. Check product and pin code eligibility on the product page during checkout

• Can I modify or cancel my order after placing it?
  Orders can usually be changed or canceled within 24 hours. If you need changes, contact support as soon as possible.
• How do I track my order?
  A tracking number will be emailed when your order ships. You can use this number on our Order Tracking page.

Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays). Orders placed after 3 PM may be processed the next business day.

Shipping Methods & Delivery Times

We use a variety of shipping methods to deliver your products as quickly as possible. Shipping times generally range from 7 to 21 business days, depending on your location.

• Standard Shipping: 7–21 business days
• Expedited Shipping (where available): 3–7 business days

Please note that these are estimated times and actual delivery may be affected by factors outside our control, such as customs clearance, weather delays, or carrier issues.

Shipping Costs

Shipping charges are calculated based on the shipping method selected and your location. Free standard shipping is offered on orders over [Your Free Shipping Threshold]. Additional fees such as customs duties or import taxes may apply upon delivery, which are the responsibility of the customer.

International Shipping

We ship worldwide, but some countries may have restrictions or longer delivery times due to customs and local regulations. International customers are responsible for any customs fees or taxes.

Order Tracking

Once your order ships, you will receive a tracking number via email or WhatsApp. Use this number to track your package on our Order Tracking page or directly on the carrier’s website.

Shipping Restrictions

We do not ship to P.O. boxes, APO/FPO addresses, or certain excluded locations. If you have specific delivery requirements, please contact our support team.

Delays and Issues

While we strive to ensure timely delivery, unforeseen events like carrier delays, customs inspections, or natural disasters may cause shipment delays. If your order is delayed beyond the estimated delivery time, please contact our customer support for assistance.

Contact Us

For any shipping-related questions or concerns, please reach out to our customer support team at shopstorembo@gmail.com or use the Contact Us page.

• Is shopping on your site secure?
  Yes, our site uses SSL encryption and follows industry security standards to protect your data.
• Do I need an account to place an order?
  You can checkout as a guest or create an account for easier future orders